Our Complaints Procedure
Accident
Claims Scotland Ltd is committed to providing a high
standard of customer service to everyone at
all times. Any complaints are taken
seriously, and in the event that
you have a complaint about the service
or advice you have received from
us, then we want you to let us know so
that we can remedy matters.
You can complain :-
(1) In writing
(2) By fax
(3) By e-mail
(4) By telephone
(5) In person
To
assist us when dealing with your complaint
please ensure that you are able to tell us
:-
(1) Our reference number if appropriate
(2) The nature of the complaint
(3) Who you have been dealing with
(4) How you would like your complaint
settled
On receiving a complaint we will, within 48
hours :-
(1)
Inform you who will be handling
your complaint. We will also
send you, if you require, a copy
of our internal Complaints
Handling Procedure.
(2) Carry out a thorough investigation
into your complaint and seek
to resolve it as soon as possible,
in any event within 28 days.
(3) In default of being able to resolve
your complaint, provide you
with details of who to contact if
you are still not satisfied.
|
Accident
Claims Scotland
